Motech Solutions outsourced IT support service enables businesses to have a virtual IT department. It saves the time and costs involved in having your own IT team.
We deliver the services of the IT department to defined Service Level Agreements delivering ongoing cost savings compared to having your own costly IT team.
Businesses looking to reduce the IT operational costs or improve the service they obtain from their IT infrastructure achieve these requirements through outsourcing.
It is a complete support and maintenance agreement that covers as much or as little of your business IT systems.
With this responsibility, we manage the entire IT infrastructure with 24hour real time monitoring, a virtual helpdesk and onsite engineers.
We ensure that all the technology within your infrastructure is monitored to maintain reliability and minimise support incidents.
Any user within your business can make a helpdesk request from anywhere in the world at any time of the day and receive support via our customer support system.
We monitor and manage all your servers around the clock using our monitoring and management software, this includes the management and deployment of Microsoft security updates and service packs to all your servers.
Your account manager will meet you when required, discuss any issues or needs and ensure the day to day service is running smoothly.
Our Helpdesk staff takes ownership of all problems until they are resolved, even if the problem is reliant on a third party provider.
We conduct a full network/server audit before starting your outsourced IT support contract to ensure we fully understand your environment.