Microsoft Photos Won’t Load
So last night I got home from work and uploaded my pictures from my iphone to my PC, then I tried to look at them using the Microsoft Photos app but they wouldn’t load, I didn’t even get an error at first I just got the little circular loading icon and then nothing. But when the error eventually appeared I got “remote procedure call failed”.
So I thought I would write a post about how to fix it in case any of our readers come across it as I found it rather frustrating.
I’m going to start with the first 2 methods as they are easiest, quickest and definitely the best place to start.
Method 3 is what worked for me and others are ones that I tired that didn’t work for me but may work for you as not all causes are the same and therefore neither are the fixes.
Make sure the photo viewer app is set to default
To do this right click the file you are trying to open > then select open with > Choose another app
Even though we can see “Photos” there we still select open with another app because that gives us the option to “Always use this app”
Windows key and enter “Control Panel” or right click the windows icon in the bottom left corner and select “Control panel”
In the top right check that “View by” is set to “Category” then select “Programs”
Now beneath “Default Programs” select “Make a file type always open in a specific program”
Wait for the list to load
Now select “Microsoft Photos” and remember to tick the box at the bottom “Always use this app to open .jpg files”
Wait for it to load and then scroll down to .jpg and then select “change program” and set it to “Microsoft Photos” app.
Repeat this with any other image files that are not opening correctly .png for example.
Reset the Photo app database
In the Windows search bar copy and paste the following path:
Delete all the content in that folder and then reboot
Run the built-in Windows Store Apps troubleshooter and check if it helps.
Press Windows Key then type “troubleshoot”, select the Troubleshooting from the list and hit Enter
If that doesn’t work go to “control panel” > “Troubleshoot” > then proceed to the next step
Select “View all” on the left panel and run “Windows Store Apps” troubleshooter from the list and see if it works.
Run the System File Checker tool
Press the Windows key on your keyboard and then type in “cmd”
It should show a little black box icon in the search, right click it and run as administrator
Now in the command prompt enter “sfc /scannow” (without quotation marks“” )
This will scan for any corrupt windows system files and restore them.
Tip: It’s worth noting that this is a good tool for a lot of issues with windows I often run it when windows is acting a bit strange.
Reinstall Photos App
As the Photos App is a windows system program and not a typical run of the mill app we can’t uninstall it the good old fashioned way, we will need to use “Windows Power Shell”
Firstly type windows power shell into the search bar
Now right click and run as administrator
You should now have a blue box that looks like this
Now type in the following command and press enter
“get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage”
(Do not include quotation marks “”)
Now all you need to do is re-install it by going to the start menu and searching for store followed once on the store search for photos and begin the download.
At least one of these should fix the problem you’re having with Microsoft Photos, if you have a question about any of these fixes please leave a comment below or send us a message and we’ll get back to you and see if we can help.